Return Policy

Festool Tool Returns

If you would like to return a Festool tool please contact FestoolNirvana.com. The Festool 30-Day Money Back Guarantee applies to all new Festool tools. Sales of reconditioned tools are final and not cancelable or refundable. For the purposes of this policy, a tool is defined as a product with a power cord or battery. If you are not completely satisfied, return your tool us within 30 days and you will receive a refund of either your purchase price or the lowest retail price at which the same item has been offered since your date of purchase. Freight charges are not refundable. You are responsible for costs associated with returning the product and the product until we receive it. If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please do not send your purchase to the manufacturer.

Returns On Items Other Than Festool Tools

If you would like to return an item other than a Festool tool please contact FestoolNirvana.com for return authorization. You may return items within 30 days of purchase if the item is unused and in the same condition that you received it. It must also be in the original packaging. A 15% restocking fee will be applied. You are responsible for costs associated with returning the product and the product until we receive it. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item. Please do not send your purchase to the manufacturer. No hats, shirts or other wearables may be returned. Gift cards are non-returnable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Return Contact Info

returns@festoolnirvana.com

1-844-FESTOOL

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